Thank you for shopping OurCabana!
We appreciate your confidence in us, and we’re committed to your total satisfaction.
OurCabana is one of the few adult retailers to offer a full Satisfaction Guarantee! If you’re not completely satisfied with an item you receive from OurCabana, simply return it within 30 days and tell us how we can make it up to you. You may request any of the following:
Replacement
Send you the same item (new).
Exchange
Send you a different size, color, flavor, variety, etc. of the same item.
Gift Card
Send you an electronic gift card equal to the purchase price of the returned item, and enjoy free shipping on item(s) purchased with your gift card.
Full Refund
Refund your payment for the returned item, including outbound shipping, if applicable.
To return your item, send it back to us at:
OurCabana Returns
2325 W. Midway Boulevard
Broomfield, CO 80020
Please do not return items to the manufacturer.
Our industry-leading Satisfaction Guarantee is extended for 30 days, and covers returned items placed in custody of the United States Postal Service or a private carrier by 11:59 PM on the 30th day following the original date of purchase.
We’re here to help. For assistance, please call us at (800) 385-7554, Monday through Saturday between 8 AM and 5 PM Central Time.
Items Received as Gifts
For items marked as gifts at the time of purchase and shipped directly to you, a gift card equal to the purchase price of the returned item will be sent to you via e-mail. This is the only settlement option available for gifted items.
OurCabana brings you the very best adult products for maximum mutual pleasure!